Privacy Policy

How Xelthmex Dhramex protects and manages your personal information

1

Information We Collect

When you visit our AR and VR game development education platform, we collect specific information to provide you with the best learning experience. This includes personal details you provide when registering for our programs, contacting us, or engaging with our educational content.

Personal Information

Name, email address, phone number, and educational background you provide during registration or contact.

Technical Data

IP address, browser type, device information, and website usage patterns for improving our services.

Learning Progress

Course completion status, quiz results, and project submissions to track your educational journey.

2

How We Use Your Information

Your personal information serves specific purposes related to our educational services. We use this data to communicate with you about programs, provide technical support, and improve our course offerings based on student feedback and learning outcomes.

Primary Uses: Course enrollment, progress tracking, technical support, and educational content customization. We also use anonymized data to analyze learning patterns and improve our curriculum.

We never sell your personal information to third parties. Any data sharing occurs only with service providers who help us operate our platform, such as email services or learning management systems, and they're bound by strict confidentiality agreements.

3

Data Protection and Security

We implement multiple layers of security to protect your personal information. Our systems use encryption for data transmission, secure servers for data storage, and regular security audits to identify and address potential vulnerabilities.

Access to your personal data is restricted to authorized personnel who need it to perform their job functions. We maintain detailed logs of data access and regularly review these for any unauthorized activity.

In accordance with North Macedonia's data protection laws and international standards, we ensure that your information remains secure both in transit and at rest on our servers.

4

Your Rights and Control

You maintain significant control over your personal information. North Macedonia's privacy laws, aligned with European standards, grant you specific rights regarding your data.

  • Access your personal data and receive a copy of information we hold about you
  • Correct any inaccurate or incomplete information in your profile
  • Request deletion of your account and associated personal data
  • Object to certain types of data processing, such as marketing communications
  • Export your learning progress and course data in a portable format
  • Withdraw consent for data processing where applicable

To exercise these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and guide you through the process.

5

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and provide personalized content. These small files help us remember your preferences, keep you logged in, and understand how you interact with our educational materials.

Essential cookies are necessary for basic website functionality. Analytics cookies help us understand user behavior and improve our courses. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some features.

We don't use tracking cookies for advertising purposes, as our focus remains on providing quality education rather than targeted marketing.

6

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our educational services and comply with legal requirements. Active student accounts and associated learning data are maintained during enrollment and for two years after course completion.

Marketing communications data is kept until you unsubscribe or request removal. Technical logs and anonymized analytics data may be retained longer for security and service improvement purposes.

When you request account deletion, we remove your personal information within 30 days, though some data may be retained longer if required by law or for legitimate business purposes such as financial records.

7

International Data Transfers

While Xelthmex Dhramex operates primarily from North Macedonia, some of our service providers may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place.

We only work with providers who meet international privacy standards and have implemented adequate protection measures. Any data transfers comply with North Macedonia's privacy laws and international agreements.

8

Changes to This Policy

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

Minor updates, such as clarifications or contact information changes, will be posted directly to this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Our Privacy Team

Email: support@xelthmexdhramex.com
Phone: +38970261275
Address: 5MJJ+GFR, Struga, North Macedonia

We're committed to addressing your privacy concerns promptly and thoroughly.

Last updated: March 15, 2025